Frequently asked questions

Simplisave is a multi-tenant rewards & loyalty platform. Each store runs its own points programme — issue virtual & physical loyalty cards, define how customers earn and redeem points, set membership tiers, and reward customers manually, through your POS, or via the API.

Register your store and complete your details — your free trial starts straight away. Set your reward rules and tiers, then either display your in-store QR sticker for customers to self-register, add customers yourself, or import them via the API. You can award points the moment they shop.

No. You can award and redeem points manually from your store dashboard — no hardware at all. POS integrations and the API are optional ways to automate it.

Three ways: manually by your staff from the dashboard, automatically through a connected POS (Square, Shopify POS, EPOS NOW, MPOS, CPOS or Point Four), or via the public API. Either way the points land in the customer's wallet instantly.

Flat points, percentage of spend, tiered slabs, bonuses (e.g. welcome or birthday), and custom rules (e.g. weekend double points), plus redeem and reversal rules. Use the platform's country defaults or override them with your own per-store rules — all evaluated in your store's timezone.

No. Simplisave is web-based — sign in from any browser on your phone to see your cards, points balance, transactions and reward history.

Scan the store's in-store QR code and register in seconds, or the store can add you. Either way you get a virtual loyalty card straight away — and a physical card too if the store issues one.

Show your loyalty card (number or barcode) when you pay. Staff award points on your purchase and can redeem your points against rewards — your balance updates instantly.

Stores choose a yearly plan — Starter, Professional or Enterprise — billed annually through Stripe. See the Pricing page for current rates (prices exclude VAT, added at checkout).

Yes — every new store starts on a free trial, so you can set everything up and onboard customers before you pay.

Plan prices are shown excluding VAT; VAT is added at checkout and itemised on your invoice, so the total you're charged always matches the invoice total.

Anytime, from your store portal — upgrade, downgrade or cancel with no long-term lock-in.